Printer Troubleshooting

Dymo Printers

1. Reset the printer

To refresh the printer, unplug the power cord from the printer for a full 10 seconds and then plug it back in. When you plug it back in, make sure the connection is secure. If it feels loose, that could cause connection problems and you might need a new printer/usb c

2. More than one printer installed

First, you will want to go to Devices and Printers in the Control Panel (or System Preferences for Mac users). Make sure there is only one instance of the Dymo printer installed and that it's set to be your default printer. If you only see one Dymo printer there, skip to the next step. 

If you do have multiple Dymo printers installed, you will need to move the inactive one. To figure out which one that is:

  1.  Unplug your Dymo printer from the computer
  2.  Right click the one that did not become greyed out when you unplugged the printer
  3. Select Remove Device

Mac Users: Select the extra Dymo printer and then click on the minus button (-) on the bottom right. 

3. Update Drivers/Software

You will need to make sure you're using the right Dymo Drivers. To find out what version of the Dymo Software you have follow these steps:

  1. Open the Dymo Software
  2. (Windows users) Select Help in your toolbar, then select About Dymo
  3. (Mac users) Select DYMO Label in your toolbar and then About Dymo

You will want to have either Dymo 8.5.3 or Dymo 8.6.2 (anything other than those two versions will cause problems.) If you have a different version of the Dymo software, you will want to follow these steps:

  1. Completely uninstall the version you currently have installed. 
  2. Restart your computer
  3. Download and Install 8.6.2 (Dymo Drivers)
  4. Restart your computer (restarting your computer both times is the key, please do not skip these steps)
Have more questions? Submit a request