Location Filters are created to help guide users to the correct location. This article will help show you what's needed to make those work well.
On each event, locations have the ability to add filters. These filters will allow, or not allow Guests and Regulars to check in. People set as Volunteers will be able to check-in to any event, and aren't restricted by location filters. If you'd like an explanation of what each option does, check out our Location & Event Settings article.
Manned Stations have the ability to override any set Location Filters. So, if you're struggling and need to check people in quick, jump on a Manned Station to get them through. Then, you can follow these two simple steps to troubleshoot why that specific person couldn't check into that location.
First, check the location filters. The filters that are set for a location are the qualifications that need to be met in order for someone to check into that location at a Self Check-In Station. If someone does not meet one of the qualifications for a location, they will need to be checked in by a volunteer at a Manned Station. So, you'll first want to see what those filters are.
Then, check their personal profile. Make sure that all fields are filled in completely and correctly. Missing the grade, date of birth, or gender can effect whether a person is able to check into a location. For example, if you have a location filter based on age, that person must have a birthday. Once this information is corrected, the attendee should be able to check-in to the location at a Self Check-In Station.