Check-Ins stations will print to certain Zebra Printers. Check to see if yours is compatible or buy a compatible one, and walk through the steps of installing it on your computer. Keep the Printer Check Page open to watch those green checkmarks appear as you complete the steps!
Technically, most Zebra printer models should work fine. However, through conversations with our customers, we've tested the following printers to find if they do or do not work. If you have any other printer model and would like to test it, please let us know what you've found so we can add it to our list!
|Work! :)||Do Not Work :(|
You must also have firmware V60.14, V50.14, or later for some of the alignment to work properly. To find if your printer is compatible, check Zebra's download and support page and make sure you have the latest firmware.
Go to the Supported Labels & Printers page to choose the correct labels and printer before purchasing.
1. Install Printer Drivers
Windows: Type your model number into here and download the appropriate drivers: https://www.zebra.com/us/en/support-downloads.html
Mac: Since Zebra doesn't officially support Mac OS, you'll need install CUPS by following the steps below.
To enable CUPS, you need to install it on your computer. From the Utilities folder in Applications, go to your Terminal.
Open up Terminal and type
sudo cupsctl WebInterface=yes
You may be prompted to enter your password. Once you've entered those two items, go to http://localhost:631/ where you can add the printer and class.
First, make sure the printer is plugged into your computer and turned on.
Then, from http://localhost:631/, go to the Administration tab and select Add Printer.
You may be asked to input your administrator name and password to move forward.
Select AppSocket/HP JetDirect then Continue.
Next, you need to add a connection.
Find the connection by going back into Terminal and typing
lpinfo -v | grep usb
Wait a couple seconds for your device to communicate with your printer If your printer is not plugged in, you will get no results.
Copy the connection information from
usb://Zebra to the
Paste this into the Connection box, replacing any information already in the box, and choose Continue.
Enter an appropriate Name, Description and Location for your printer.
Uncheck Share This Printer then select Continue.
From the Make list, select Raw then select Add Printer.
The only option for Model is already selected, so select Add Printer.
For both Starting and Ending Banner, select none then choose Set Default Options.
You've finished adding your printer! Now, you need to add the class to finish the setup process.
Once you've followed those steps, go back to the Zebra Printer Setup to follow the next two steps.
If you already have a Zebra printer on your computer, uninstall and delete it then start with a fresh install.
2. Rename Printer
In order for Check-ins to be able to recognize your Zebra printer, the name of the printer must have "Zebra" in it.
- Open Devices and Printers in your Control Panel
- Right-click the Zebra printer, and then click Printer properties.
- Select the General tab, and add "Zebra" to the name
If you are on a Mac and you went through the CUPS setup, you have already renamed your printer, so you should be able to skip this step!
3. Install QZ Tray
We don't have direct access to the hardware on your computer. In order to gain access, we need to use either a plugin or widget of some sort that can communicate and translate our code to the printer. QZ tray is that widget. To find out more, you can check their website.
4. Test Print!
From the Printer Check Page, make sure you see green checkmarks then choose Test Print. Your label should print from the Zebra printer!
- Make sure there is only one of the printers installed and that it's set to be your default printer.
- Make sure the physical connection to your computer is sound by unplugging the printer power cord for a full 10 seconds then plugging it back in.
- Use the Desktop app instead of using a browser.
- Restart your device.
If those steps still don't allow you to print, contact our support team.