A Zebra Printer can only be used with a Mac/Windows computer and must be plugged in using a USB cord.
We recommend using Zebra printers with Windows OS.
Zebra does not provide a driver for use on Linux/Unix or Mac OS X operating system but instead suggests the use of the Common Unix Printing System (CUPS) driver. Because of the lack of a native driver, printing to Zebra from a Mac computer will not have the same clarity and sharpness that you will see with the other printer/OS combinations.
Printers and Labels
- Printers: Technically, most Zebra printer models should work fine. However, through conversations with our customers, we've tested the following printers to find if they do or do not work. If you have any other printer model and would like to test it, please let us know what you've found so we can add it to our list!
|Work! :)||Do Not Work :(|
You must have firmware V60.14, V50.14, or later for some of the alignment to work properly. To find if your printer is compatible, check Zebra's download and support page and make sure you have the latest firmware.
- Labels: We designed our templates to work only with the 3x2 labels.
We've searched around for the best prices and found that Straight-Line Solutions can provide you with consistently great prices for these supported printers and labels. You can order them from their website at Straight-Line Solutions or call them at 916-681-6805.
Setting up a Zebra Printer is very involved. Plan for at least 30 minutes in order to set it up correctly.
1. Install Printer Drivers
Windows: Type your model number into here and download the appropriate drivers: https://www.zebra.com/us/en/support-downloads.html
MacOS Catalina: Install a generic Zebra printer driver from the Printers & Scanners area:
- Plug your printer into the computer.
- Tap + to add a printer.
- Select your Zebra printer model from the list.
- Click Use to choose a driver.
- Click Select Software from the dropdown.
- Choose Zebra ZPL Label Printer from the list.
MacOS before Catalina: Since Zebra doesn't officially support MacOS, you'll need to install CUPS by following the steps below.
To enable CUPS, you need to install it on your computer. From the Utilities folder in Applications, go to your Terminal.
Open up Terminal and type
sudo cupsctl WebInterface=yes
You may be prompted to enter your password. Once you've entered those two items, go to http://localhost:631/ where you can add the printer and class.
First, make sure the printer is plugged into your computer and turned on.
Then, from http://localhost:631/, go to the Administration tab and select Add Printer.
If you ever need to remove the Zebra printer, click Manage Printers to delete the Zebra printer.
You may be asked to input your administrator name and password to move forward.
Select AppSocket/HP JetDirect then Continue.
Next, you need to add a connection.
Find the connection by going back into Terminal and typing
lpinfo -v | grep usb
Wait a couple seconds for your device to communicate with your printer If your printer is not plugged in, you will get no results.
Copy the connection information from
usb://Zebra to the
Paste this into the Connection box, replacing any information already in the box, and choose Continue.
Enter an appropriate Name, Description and Location for your printer.
Uncheck Share This Printer then select Continue.
From the Make list, select Raw then select Add Printer.
The only option for Model is already selected, so select Add Printer.
For both Starting and Ending Banner, select none then choose Set Default Options.
You've finished adding your printer! Now, you need to add the class to finish the setup process.
Once you've followed those steps, go back to the Zebra Printer Setup to follow the next two steps.
If you already have a Zebra printer on your computer, uninstall and delete it then start with a fresh install.
2. Rename Printer
In order for Check-ins to be able to recognize your Zebra printer, the name of the printer must have "Zebra" in it.
- Open Devices and Printers in your Control Panel
- Right-click the Zebra printer, and then click Printer properties.
- Select the General tab, and add "Zebra" to the name
If you are on a Mac and you went through the CUPS setup, you have already renamed your printer, so you should be able to skip this step!
3. QZ Tray | Check-Ins Printing App
We don't have direct access to the hardware on your computer. In order to gain access, we need to use either a plugin or widget of some sort that can communicate and translate our code to the printer. QZ tray is the name of the printing widget if you are using Legacy Printing. We renamed the QZ Tray for our Universal Printing feature and call it the Check-Ins Printing App. To find out more, you can go to their website.
- Download the Windows or Mac QZ Tray if you are using Legacy Printing. If you are using Universal Printing, the Check-Ins Printing App is included in the Check-Ins Windows or Mac App install automatically.
- When you install the printing widget, you'll see a prompt about connecting to QZ Tray/Planning Center. Before clicking Allow, check the box to Remember this decision.
- Ensure the printing widget stays running while using Check-Ins by clicking the icon in the task bar and choosing Automatically Start.
- If you switch from Legacy printing to Universal printing, uninstall the QZ Tray software and use the Check-Ins Printing App instead.
To make sure your printer is working correctly, send a test print to the printer.
- From the Check-Ins app menu, go to Window > Printer Check.
- Click Send Test Print.
- If you're using Universal printing and custom labels, click Test Custom Labels, and then click Send Test Print on the next page.
- The label will print.
First, make sure all your apps are up to date! After installing any updated versions, make sure to restart your computer.
Here are the current latest versions:
- Check-ins App: v1.9.0 (Download Here)
- Check-ins Printing: v2.1.4 (Mac Download, Windows Download)
- Java: v11.0.10+ (Download Here)
Java v16 will only work if you have also updated Check-ins Printing app to v2.1.4+
If your versions are up to date, try the following options:
- Make sure there is only one of the printers installed and that it's set to be your default printer.
- Make sure the physical connection to your computer is sound by unplugging the printer power cord for a full 10 seconds then plugging it back in.
- Use the Desktop app instead of using a browser.
- Restart your device.
If those steps still don't allow you to print, contact our support team.