Brother Printer

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A Brother Printer can only be used with an Android/iOS device and must be used over WiFi or Bluetooth.

Caution

Brother printers cannot connect to a desktop/laptop directly. If you want to print from a Windows or Mac App station, you can print to another station.

Printers and Labels

Use the instructions and hardware included with the printer in order to connect the Brother printer to your WiFi network.If you plan on using more than one printer for your church at the same time, make sure you name them differently to help make the setup process easier.

brother_printer.jpeg

Printers:

  • Brother QL810W with Wireless Networking

  • Brother QL820NWB with Wireless Networking or Bluetooth

  • Brother QL1110NWB for iOS 14 and above with Bluetooth only

  • Older Discontinued Printer Models:

    These currently work with Check-Ins but are no longer supported by Brother:

    • Brother QL710W

    • Brother QL720NW

These printers can even run from a battery!

Labels:

  • 62 mm Continuous: DK-2205 (Recommended for all models; the only option when using the QL1110NWB for Check-Ins)

  • 62 mm Black/Red Continuous: DK-2251

  • 60 mm x 86 mm: DK-1234

  • 62 mm x 100 mm: DK-1202

Setup

When selecting the WiFi connection, choose Infrastructure or Ad-Hoc only, do not select Wireless Direct.

1. Rename Printers

If you're using multiple Brother printers, set a name for the printers, so you can easily tell which printer is connected. To rename your printer, you first need the IP address, and the easiest way to see the IP address is from the Station Printer Settings. The IP address is listed under the printer name.

If Check-Ins doesn't show the IP address, it cannot see the printer, so you have to find the IP address.

Expand your printer model to see how to find the IP address.

710W, 720NW, or 810W

For the 710W, 720NW or 810W:

  1. Turn on the label printer (solid green light).

  2. Hold down the CUT button until the green light is flashing.

  3. Release the CUT button.

    It should print a few labels, one with the IP Address of the machine.

820NWB - WiFi

  1. Tap the Menu button on the printer. Navigate to the WLAN submenu and select Infra Manual Setting. You should see the WiFi SSID listed. Enter your password to connect.

    Tip

    You can select the WPS Button Push or WPS Pin Code, if your router has this option.

  2. When selecting the communication mode, select Infrastructure only. Navigate to the WLAN submenu, WLAN Status > Infrastructure Mode. The status should be Active. Direct modeshould not be active. Note the IP address, in case you need it later.

  3. Turn off Bluetooth, if enabled. Navigate to Bluetooth submenu, select Bluetooth (On/Off) > Off.

  4. Disable Sleep mode: Navigate to the Settings submenu, select Auto Power Off > Adapter (or Li-ion Battery if using a Battery) > Off.

  5. Disable Templates: Navigate to Template Settings, select Template Mode > Off.

  6. After the Brother printer is on the WiFi, the LED lights go steady. Give it about 5-10 minutes depending on your network to fully be discoverable.

820NWB - Bluetooth

  1. Enable Bluetooth: tap the Menu button, navigate to the Bluetooth submenu. Select Bluetooth (On/Off) > On. Select Automatic Reconnection > On

  2. Disable Sleep mode: Tap the Menu button, navigate to Settings submenu, select Auto Power Off > Adapter (or Li-ion Battery if using a Battery) > Off

  3. Disable Templates: Tap the Menu button, navigate to Template Settings, select Template Mode > Off

  4. Now, pair with your iOS or Android device by going into the device's Settings > Bluetooth and pairing to the Brother 820NWB printer. Do not rename the printer. If you cannot get the device to say 'connected' try turning the printer off and on again.

Rename Printer

Once you have the IP address, you're ready to rename the printer. Using a computer on the same WiFi SSID as your Brother printer, follow these steps:

  1. Enter the IP Address into a browser on the same network as the printer

  2. Click Network Configuration. Default username and password are admin and access.

  3. Choose Password and Contact.

  4. Change the Location option on the bottom to the name you want to see.

It will update the Location field to a printer name like Brother QL-810W - Matt’s Desk, or something to notate your printer’s location.

2. Connect with the Check-Ins app

In most cases, you can check a person in, and it'll automatically connect to a printer. If needed, access the Printer Settings from the gear on the bottom right.

Tip

Turn the printer on first, let it connect to the WiFi for about 30 seconds, and then turn on and connect the devices.

iOS

printer_settings.png
  1. It may take up to 30 seconds, but if your device is on the same WiFi as the printer, it'll show up here. Simply tap on the chosen printer, and it'll connect. Once connected it'll show a green check mark on the right side, and the Print Test Label will be selectable.

  2. If the device doesn't show up, a network setting might be hiding it. Manually set the printer by selecting the printer from the list and typing the IP address.

  3. Remove the default printer, if you want to connect to another Brother printer or are switching to an event with no labels.

  4. Choose when to cut the labels.

Caution

Manually entering the IP address is not a required step. If you are needing to manually enter the IP address, there is likely something on your network that is blocking the Check-Ins App from seeing the Brother printer easily. Check your network or router settings.

Android

printer_settings_android.png
  1. Remove the default printer.

  2. To select a Brother printer on the WiFi, tap Printer Setup, which will show all printers on your WiFi. If you don't see the printer you need, search from that box or Set Manually.

  3. Manage settings specific to Brother from this section.

Test Print

To make sure your printer is working correctly, send a test print to the printer.

  1. From the Check-Ins Android or iOS App, tap the gear icon and then tap the Printer Settings button. You do not need to enter a Station Key.

  2. Tap the Print Test Label button.

  3. The label will print.

Troubleshooting

  1. If your printer is not working, make sure you're checking in someone who should get labels. Often, WiFi printers can only be found when the print job is sent.

  2. Reset the default printer from the Printer Settings, and select Clear Default Printer. Force close the app and then try again.

    printer_settings_arrow.jpeg

If your issue isn't listed here, chat with other people in our Slack Community or contact support.

Red Bar

connected_bar.png

Once connected, you should see the status of your printer at the top of the Station. It'll stay green for just a few seconds and then fade to transparent. If the connection is ever lost, the bar will turn red. If that happens, make sure the device and the printer are still connected to WiFi, and go back to reconnect in Step 2.

Labels

Check-Ins looks to see if you have one of the correct label sizes before it will connect to the printer. The printer will not connect or print if it is receiving a command asking for a different paper size than what is loaded. Even if you are using one of the correct label sizes but the label cartridge is damaged or not assembled correctly, it might detect the wrong label size and give you an error message. Try the following:

  1. Remove the label cartridge.

    • If a re-usable cartridge, take it apart (there should be 3 plastic pieces)

    • Reassemble, making sure the pieces are connected correctly

  2. Re-insert the label cartridge, making sure it's in straight and push down firmly.

Wrong Label Type

If you receive an error that looks like the one below, you need to change the label size in the Paper Selection area of the Printer Settings.

wrong_label_type.png
  1. Go to Printer Settings on the station.

  2. Tap the selected printer.

  3. Change the Paper Type.

printer_selection.gif

We default to the 62mm Continuous (DK 2205) labels, so any other label type needs to be selected the first time you start the app. If you change to another label type after your current label roll runs out, be sure to change the Paper Selection to match.

If you are using the size that is selected:

  • The black lines on the label roll should go on the right side when installing.

  • Try pushing the cartridge down firmly; you should feel it click into place.

  • If the cartridge is a reusable cartridge, the label refill needs to match the original labels that came with the cartridge. If the cartridge needs to be reassembled after a roll-change, try taking it apart and reassembling it. Be sure the pieces are aligned correctly and reassembled tightly.

  • Verify there is nothing in the printer label well by pulling out the label cartridge, holding the machine open upside down, and tapping it. Loose paper or any small thing could prevent the cartridge from being read correctly. The cartridge pushes down pins that allow the printer to know what type of cartridge/label size is being used. If the pins are being blocked or incorrectly pushed in any way, the printer will read the cartridge incorrectly.

  • If you have another Brother printer with a set of labels that are printing, try switching the label roll (entire cartridge) and see if that works. If printing works after the switch, it's likely one of the reasons listed above.

  • If you see an error message with a number in it (like Error 15 or 22) you most likely do not have the labels inserted correctly

iOS 14+ Not Printing

If you have iOS 14 or above, go to the Settings app and location Check-Ins. Enable Local Network to give Check-Ins App access to print.

check_ins_iOS_settings.jpeg
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