Brother Printers

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Brother printers provide multiple connection options that do not require a USB connection between the printer and the station! Use the steps in this article to optimize your Brother printer for Check-Ins, including finding a supported model, setting it up, connecting to the Check-Ins app, and testing printing.

Notice

If you have already installed your Brother printer but cannot get it to print, check out the Brother Troubleshooting article. 

Find a Supported Model

A Brother printer can only be used with an Android or iOS device and must be used over Wi-Fi or Bluetooth. Check out our recommendations to help determine what setup best suits your organization!

Caution

Brother printers cannot connect directly to a desktop or laptop. If you want to print from a Windows or Mac app station, you can print to another station.

Printers: 

  • Recommended: Brother 820NWB and 820NWBc with Wireless Networking or Bluetooth

  • Brother 810W and 810Wc with Wireless Networking Only (This model is supported but limited to only Wi-Fi, the weakest connection type.)

  • Brother 1110NWB and 1110NWBc with Wireless Networking or Bluetooth

  • Brother 710W and 720NW (This model is discontinued and unsupported but still works with Check-Ins.)

Warning

The Brother QL-800 model is not compatible with Check-Ins.

Labels: 

  • Recommended for all models: 62 mm Continuous: DK-2205

  • 62mm Black/Red Continuous: DK-2251

    Note

    Check-Ins does not print in red. Using DK-2251 causes slower printing than the DK-2205.

  • 60 mm x 86mm: DK-1234

  • 62 mm x 100mm: DK-1202

  • 103mm x 164mm: DK-1247

  • 102mm x 152mm: DK-1241

  • 102mm x 51mm: DK-1240

Set Up Printer

Once you have the printer, set it up to connect to your station device! The setup steps depend on which model you have and how you want to connect it to your station. 

Important

Bluetooth offers a stronger connection than Wi-Fi, but it prints labels more slowly. Check out our recommendations to help determine what setup best suits your organization!

Brother 820NWB and 820NWBc Bluetooth Setup

  1. Enable Bluetooth by tapping the Menu button, going to the Bluetooth submenu, and selecting Bluetooth (On/Off) > On and Automatic Reconnection > On.

  2. Disable WLAN by tapping the Menu button, going to the WLAN submenu, and selecting WLAN (On/Off) > Off.

  3. Disable Sleep mode by tapping the Menu button, going to Settings, and selecting Auto Power Off > Adapter (or Li-ion Battery if using a Battery) > Off.

  4. Disable Templates by tapping the Menu button, going to Template Settings, and selecting Template Mode > Off.

  5. Pair the printer with your iOS or Android device by going into the device's Settings > Bluetooth

Tip

Only one device can be paired with the printer at a time. If the printer was previously paired with another device (even if that device is powered off), go into the device's Bluetooth settings and choose Forget this device for the printer.

Brother 820NWB and 820NWBc Wi-Fi Setup

  1. Connect the Brother printer to the same Wi-Fi network that your device is on.

    • Tap the Menu button, go to the WLAN submenu, and select Infra Manual Setting. Select the correct Wi-Fi name and enter your password.

  2. When selecting the communication mode, select Infrastructure only.

    • Tap the Menu button, go to the WLAN submenu, and select Network Mode > Infrastructure Mode.

  3. If Bluetooth is enabled, turn it off by tapping the Menu button, going to the Bluetooth submenu, and selecting Bluetooth (On/Off) > Off.

  4. Disable Sleep mode by tapping the Menu button, going to Settings, and selecting Auto Power Off > Adapter (or Li-ion Battery if using a Battery) > Off.

  5. Disable Templates by tapping the Menu button, going to Template Settings, and selecting Template Mode > Off.

Tip

If you're using multiple Brother printers or want to name them something other than their standard name, you can set a name for each printer. To rename your printer, refer to your printer manual or the Brother website for instructions. 

The LED lights go steady after the Brother printer is connected to the Wi-Fi network. Give it a few minutes to become fully discoverable on your network before launching the Check-Ins App from the station device.

Brother 810W, 810Wc, 1110NWB, and 1110NWBc Wi-Fi Setup

Warning

Brother 810 models are limited to Wi-Fi only, which is the weakest connection type.

  1. Connect your printer (via the included USB cable) to a laptop or desktop computer on the Wi-Fi network to which you want to add the printer. 

  2. Open the browser on your computer to install the needed software:

    • Windows: Install the Document/Software Installer.

    • Mac: Install the Full Software Package.

  3. Double-click the downloaded EXE file (Windows) or DMG file (Mac), and follow the on-screen instructions to install. 

    Important

    You must know your Wi-Fi network's name and password to continue!

  4. Configure the printer's Infrastructure Mode settings.

    System

    Instructions

    Windows

    1. Start the Printer Setting Tool on your computer and select Communication Settings.

    2. Choose Infrastructure or Ad-hoc as the interface on the General tab and Infrastructure for the communication mode on the Wireless LAN tab.

    3. Enter the Wi-Fi network name (SSID) or search for the network. Enter the password (network key) and hit Apply.

    4. Press and hold the Wi-Fi button on the printer for one second.

    Mac

    1. Open the Utilities folder from the installer download.

    2. Start the Wireless Device Setup Wizard and follow the on-screen instructions.

When the connection between the printer and the network is established, the Wi-Fi LED flashes in blue.

Tip

If you're using multiple Brother printers or want to name them something other than their standard name, you can set a name for each printer. To rename your printer, refer to your printer manual or the Brother website for instructions. 

Connect to the Check-Ins App 

After completing the setup steps, make sure your printer has had a few minutes to become fully discoverable on your network. Then, turn on the station device and launch the Check-Ins app. 

Access the Printer Settings by tapping the gear icon in the bottom right corner of the screen. 

Android

printer_settings_android.png
  1. Remove the default printer.

  2. To select a Brother printer on the Wi-Fi, tap Printer Setup to show all printers on your Wi-Fi. If you don't see the printer, search for it from that box or Set Manually.

    Important

    Manually entering the IP address is not a required step. If you need to enter the IP address manually, review our network recommendations to ensure your network is configured correctly, then proceed with Brother Printer Troubleshooting

  3. Manage settings specific to Brother from this section.

iOS

iOSprintersettings2_numbered.png
  1. Your printer automatically appears in the selection box. Tap it to verify that you've selected the correct labels that you've installed in the printer. 

  2. If the device doesn't show up automatically, a network setting might be hiding it. To manually set the printer, select it from the list and type the IP address.

    Important

    Manually entering the IP address is not a required step. If you need to enter the IP address manually, review our network recommendations to ensure your network is configured correctly, then proceed with Brother Printer Troubleshooting

  3. Choose when to cut the labels.

Test Print

To make sure your printer is working correctly, send a test print to the printer.

  1. From the Check-Ins app, tap the gear icon and then tap Printer Settings. You do not need to enter a Station Key.

  2. Tap the Print Test Label button to print the label.

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