Connect to a Brother Printer

This article will show you how to set up your Brother printer and connect it to Check-Ins.

Brother printers can only connect to iOS and Android devices through their respective applications. They cannot connect to a desktop/laptop.

1. Get Brother on the same WiFi

Using the software that came with the Brother printer, follow the instructions in the Brother manual. If you don't have a copy of that manual anymore, the instructions are listed below for Mac and Windows users.

Be sure to use the included Installer Disc and USB cable.

Mac Users

Pages 29-31 in the manual

1. (Mac users) Use the included Installer Disc & USB Cable
Windows Users

Pages 23-28 in the manual

2. (Windows users) Use the included Installer Disc & USB Cable

If you're using multiple Brother printers, set a name for the printers, so you can easily tell which printer is connected.

1.1. Access the Printer Webpage

Navigate to your Printer Settings page which you can get to by typing http://IP ADDRESS in your web browser.  

If your printer is on and connected to the wifi, find your printer's IP address by holding down the "Cut" button on your Brother printer for about 3 seconds. Multiple pages will print, and you'll see the IP address listed in the middle of the third page.

1.2. Rename the Location from the Printer's Webpage

  1. Log in as user: admin password: access
  2. On the next page, you'll see Printer Name and Location
  3. Location will be part of the printer name in Check-Ins, so set it accordingly. Once you're connected, the bar will show "Connect to: Brother - Location"

Once you get to the web based management site, to go "Network Configuration" > "Configure Protocol" > "AirPrint-Advanced Settings" > "Location"

1.3. Select a Default Printer from the Printer Options Menu

Select a Default Printer from the Printer Options Menu

This menu will show up the first time you check a person in, but it won't ask you again unless you Reset the Default Printer from the Settings.

2. Connect with the Check-Ins app

In most cases you can check a person in, and it'll automatically connect to a printer. If needed, access the Settings on the bottom right of a Manned Station, and it will help troubleshoot and manually choose the printer.

Turn the printer on first, let it connect to the WiFi for about 30 seconds, then turn on and connect the devices.

Step 2: Connect with the Check-Ins app
  1. It may take up to 30 seconds, but if your device is on the same WiFi as the printer, it'll show up here. Simply tap on the chosen printer, and it'll connect. Once connected it'll show a green check mark on the right side, and the Print Test Label will be selectable.
  2. If the device doesn't show up, a network setting might be hiding it. Manually set the printer by selecting the  printer from the list and typing the IP address.
  3. Remove the default printer, or, if using a Citizen Printer, change it to high density.
  4. In order to sign out of a station and create a new one, toggle the Force Login switch on.
  1. Remove the default printer.
  2. To select a Brother printer on the wifi, tap Printer Setup, which will show all printers on your wifi. If you don't see the printer you need, search from that box.
  3. If using a Citizen Printer, change it to high density by checking the box.
  4. In order to sign out of a station and create a new one, tap Force Login.

3. Test Print

After you've selected a printer, tap Print Test Label to make sure the connection is good. You can also test print by checking someone into an event.

Once connected, you should see the status of your printer at the top of the Station. It'll stay green for just a few seconds and then fade to transparent. If the connection is ever lost, the bar will turn red. If that happens, make sure the device and the printer are still connected to WiFi, and go back to reconnect in Step 2.

Troubleshooting Connection Issues

  1. If you are trying to print from Android or iOS, first try checking in someone who should get labels because sometimes WiFi printers can only be found when the print job is sent.
  2. Reset the default printer from the Settings on the bottom right of the Manned Station, and select Clear Default Printer. Force close the app and then try again! 


Android looks to see if you have the correct label size before it will connect to the printer. The printer will not connect or print if it is receiving a command asking for a different paper size than what is loaded. Even if you are using the correct label size (2.4" by 100' continuous roll) but the label cartridge is damaged or not assembled correctly, it detects the wrong label size. If you are having connection issues between your Android device and your Brother printer:

  1. Remove the label cartridge
  2. Take it apart (there should be 3 plastic pieces)
  3. Reassemble, making sure everything is firmly placed back into the printer

If your issue isn't listed here, chat with other people in our Slack Community or contact support.

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