Planning Center chat

Use chat to coordinate plan changes with your Services team or share prayer requests and other life updates with your group members! You can start, participate in, and manage conversations easily from the toolbar on any product page in Planning Center. 

Tip

In addition to using chat in the toolbar, team or group members can access their conversations in the Services mobile app or  Church Center mobile app.

Who can chat?

Anyone with a scheduler permission level or higher in Services can start a conversation with their team. If a person does not have at least scheduler permissions, they can only contribute to the conversations they've been invited to.  

Depending on the group's settings, leaders only or leaders and members can start a new chat in the toolbar. Once a new conversation is started, anyone in the group can participate. 

Warning

Children under 13 years old cannot read or participate in conversations. See Planning Center's privacy policy for more information.

Start a chat

1. From any product page, select the 💬 chat icon in the toolbar on the right-hand side of the page.

2. If you have linked accounts, select an organization from the dropdown to start a conversation within it. Select New conversation.

3. Select one of the teams you lead or one of your groups. If you don't see what you're looking for, select the 🔍 search button to look for teams you lead and filter by a specific plan.

4. For groups: Add a conversation title, and then select Start conversation. Add a message to begin a conversation. 

   Important

   If a message is not added, only the conversation owner can see the empty conversation.

   

   For Services teams: Use the toggle to filter by a specific plan if necessary, and then select Start conversation. 

   

Manage chat conversations

Conversations can be muted, edited, deleted, or reviewed from the toolbar.

Mark all conversations as read

Select Mark read at the top of the conversation list to turn off unread notifications.

Mark single conversation as read

1. Hover over a conversation and select the three-dot menu.

2. Select Mark read to turn off unread notifications.

Mute a conversation

Anyone can mute a conversation for themselves.

1. Hover over a conversation and select the three-dot menu.

2. Select Mute to stop future notifications.

You can also mute a conversation by choosing it from the list and selecting the ⚙️ gear icon to view the conversation details. Under Settings, toggle on Mute.

Delete a conversation

Only the conversation owner, team leader, or group leader can delete a conversation. To delete a conversation:

1. Select the conversation from the list.

2. Select the ⚙️ gear icon to view the Conversation details.

3. Under Settings, select Delete conversation to remove the conversation permanently. 

Edit or delete a message

Team or group members can only edit or delete their own replies. Team or group leaders can delete any message in any conversation.

1. Select the three-dot menu next to a message.

2. Choose Edit Message or Delete.

To check if a message has been read, hover over the checkmarks under a message to see the names of up to five people who have seen it.