A Citizen Printer can only be used with an Android/iOS device and must be used over Bluetooth.
Caution
Citizen printers cannot connect to a desktop/laptop directly. If you want to print from a Windows or Mac App station, you can print to another station.
-
Printers: Citizen CMP-30II BTIUCL or CMP30-LBTIU (discontinued)
-
The printer is intended to be hooked to your belt while the station device is in your hands.
-
Citizen has made multiple models of the CMP-30, so please make sure you have the exact model number BTIUCL, which is the only one that will work with Check-Ins. If the model number is missing any of those letters, the printer will not work with Check-ins.
-
-
Labels: The supported label sizes for Citizen and Check-Ins are 3" x 2".
Tip
We've searched for lower prices and found that Straight-Line Solutions consistently offers great options for these supported printers and labels.
Connect to a printer by turning on Bluetooth for the iOS/Android device and selecting Connect to Citizen Printer in your printer settings.
If prompted to enter a PIN to connect to the Citizen Printer, try 0000, the default PIN from Citizen.
Tip
-
The Citizen printer can only be directly connected to one Check-Ins station at a time; however, another station can print to it if you use the Print to Another Station feature.
-
Having the printer paired with another device, even if that device is not on, can cause issues. To fix this, unpair the printer from the originally paired device and then try pairing it with the correct device again.
-
Keep the station device close to the printer and away from other devices and printers that also use Bluetooth.
To make sure your printer is working correctly, send a test print to the printer.
-
From the Check-Ins app, tap the gear icon and then tap Printer Settings. You do not need to enter a Station Key.
-
Tap the Print Test Label button.
-
The label will print.
Bluetooth can take some time to make the initial pairing, and it takes longer to send the print command for the tags compared to wireless. Once the printer receives the print command, it takes a full second to print the label.
If your issue isn't listed here, chat with other people in our communities on Slack and Facebook or contact support using the ? in the app.
If you need to switch the station the printer is connected to, follow these steps:
-
Disconnect the printer in the Bluetooth settings of the device.
-
Turn off the device.
-
Once the device is shut off, pair the printer to the new device in the new device's Bluetooth settings.
If your printer makes a whirring noise and shuts off, that's likely due to weak batteries. Replace the batteries even if you're connected to an AC adapter.
If your printer prints labels without formatting or in the wrong font, it's likely because the printer has been factory reset and is no longer on the correct configuration. Check-Ins labels need the printer emulation to be CPCL. You can contact Citizen directly to reset the printer for CPCL emulation.
If the printer is printing blank labels between the labels, re-calibrate the gaps between labels with the laser sensor:
-
Peel the first two labels off the label roll, but leave the label backing attached to the roll.
-
Roll it all back up and insert it into the printer.
-
Press the feed button.
-
It will advance the two backing slots and one label, and the problem should be resolved.
If the labels are printing too slowly, go to the Printer Settings and disable Print Universal Labels. The printer will only print the default name and security labels in the future.