Occasionally, you might see an alert pop up on your Check-Ins station indicating that the station is experiencing some kind of issue or error. These alerts can be stressful, especially if you don't know what they mean, but we promise that they aren't as scary as they look! Here are some common station alerts and some tips on how to resolve them.
Alert |
Solution |
---|---|
Location doesn't have enough volunteers |
Check in the minimum number of required volunteers set in your Location settings before checking in any attendees. If you don't need as many volunteers as you thought, decrease the minimum requirement or remove it. If you have volunteers checked in, they might be checked into the wrong location or have the wrong check-in type. You can update their check-in on the Admin side. |
No locations available (Regulars and Guests) |
|
No locations available (Volunteers) |
|
Volunteers require a Background check |
The person checking in does not have a background check on their profile as required by the location. If you don't want background checks to be required for volunteers in this location, you can disable the "Background check required" setting in the event settings or location settings. |
Someone is not authorized for pickup |
The person picking up the child is listed as a "Not Authorized For Pickup" person on the child's profile. If this is incorrect, you can edit the trusted people for that child. |
This station is set to print to [station name], which is not in Station mode |
The Check-Ins station this person is checking in at is set to print to another station, which requires the other station to have the Check-Ins app in station mode. Either open that other station or change the printing destination in the station settings. |
This station is locked to [Event], which is not currently live |
The event is not live.
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[Yellow caution symbol at bottom right corner] |
The event has labels, but no printer is found.
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Once the Station alert no longer appears, you can check people into your event!