Occasionally, you might see an alert pop up on your Check-Ins station indicating that the station is experiencing some kind of issue or error. These alerts can be stressful, especially if you don't know what they mean, but we promise they aren't as scary as they look! Here are some common station alerts and some tips on resolving them.
Alert |
Solution |
---|---|
Location doesn't have enough volunteers |
Check in the minimum number of required volunteers set in your Location settings before checking in any attendees. If you don't need as many volunteers as you thought, decrease or remove the minimum requirement. If you have volunteers checked in, they might be checked into the wrong location or have the wrong check-in type. You can update their check-in on the Admin side. |
No locations available (Regulars and Guests) |
|
No locations available (Volunteers) |
|
Volunteers require a Background check |
The person checking in does not have a background check on their profile as required by the location. If you don't want background checks required for volunteers in this location, you can disable the "Background check required" setting in the event settings or location settings. |
Someone is not authorized for pickup |
The person picking up the child is listed as a "Not Authorized For Pickup" person on the child's profile. If this is incorrect, you can edit the trusted people for that child. |
This station is set to print to [station_name] which is not online. Please open [station_name] station now. |
The Check-Ins station this person is checking in at is set to print to another station, which requires the other station to have the Check-Ins app open. Either open that other station or change the printing destination in the station settings. |
This station is locked to [Event], which is not currently live |
The event is not live.
|
[Yellow caution symbol at bottom right corner] |
The event has labels, but no printer is found.
|
Grade is missing |
The grade field is empty and set as an emphasized field. You can manage emphasized fields on the household form editor. A manned station will not show the Grade is missing alert if the child is 0-2 years old. However, the grade field will be emphasized on the household edit screen. |
Once the Station alert no longer appears, you can check people into your event!